情境會話
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網路購物退貨

小芸收到網購的外套後,發現尺寸太小,於是聯絡賣家申請退貨。

A

Hello, I’d like to return the jacket I received yesterday.

你好,我想退掉昨天收到的外套。

B

Sure. May I ask why you want to return it?

好的,請問你想退貨的原因是什麼呢?

A

I ordered a medium, but it feels too small.

我訂的是M號,但穿起來太小了。

B

I’m sorry about that. Is the jacket still new, with the price cards on it?

很抱歉。這件外套還是新的嗎?上面的價格卡還在嗎?

A

Yes, I only tried it on at home.

是的,我只有在家裡試穿過。

B

No problem. Please fill out the return form on your phone.

沒問題。請在手機上填寫退貨表格。

A

Do I need to pay for the return shipping?

退貨運費需要我付嗎?

B

No, we will send you a number to use when you return it at a convenience store.

不用,我們會傳給您一組號碼,讓您在便利商店退貨時使用。

A

Great. When will I get my money back?

太好了。我什麼時候會拿回我的錢?

B

After we get and check the jacket, we will send your money back in three to five work days.

我們收到並檢查這件夾克後,會在三到五個工作天內把錢退還給您。

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